Privacy Policy

Information we collect

We may collect your name, mobile number, delivery address, optional email address, order history and basic device information used for security.

How we use it

We use this information to deliver orders, provide customer support and help prevent fraud. We send offers only if you have given consent.

Who we share it with

We share the name, phone number and address needed for delivery with our couriers. We also share information with payment providers when needed to process a payment. We do not sell your personal information.

Cookies

We use essential cookies only. They support sign-in, your cart, language and theme settings, and low-data mode. We do not use advertising trackers.

Payment security

When you pay online through SSLCommerz, you enter your card or wallet details on SSLCommerz’s secure page. Excel Mart does not see or store those details.

How long we keep information

We keep personal information only for as long as needed to deliver orders, support customers and protect the service from fraud. When it is no longer needed for these purposes, we delete it.

Your choices and rights

You can ask us to show you the personal information we have, correct it or delete it. You can also choose whether to receive offers. Contact us using the email below to make a request.

Children

If you are a parent or guardian and believe a child has shared personal information with us, contact us so we can review the request.

Privacy questions and policy updates

For privacy questions or requests, email [email protected]. Support is available every day, 9am–10pm. We may update this policy from time to time; the latest version will be posted on this page.