Returns & Refunds
Most items can be returned within 7 days of delivery if unused and in their original packaging. If an item arrives damaged, faulty or incorrect, report it within 48 hours with photos for a free replacement or refund.
Last updated Oct 11, 2026
Return window and conditions
Most products can be returned within 7 days of delivery, provided they are unused and in their original packaging. Some products have a different return period shown on the product page; that period applies to those items.
Damaged, faulty or incorrect items
Please report a damaged, faulty or wrong item within 48 hours of delivery and include photos. We will arrange a replacement or refund at no cost to you.
How to start a return
Contact us through the Contact page or email [email protected] with your order number and the reason for the return. Please wait for our instructions before sending or handing over the item. We will confirm whether pickup or drop-off is available for your return and explain how to proceed.
Items that usually cannot be returned
For hygiene reasons, opened personal-care products and innerwear usually cannot be returned. Perishable food also usually cannot be returned.
Refunds
Approved refunds are issued within 7 working days to bKash or Nagad, or to the original payment method. For damaged, faulty or incorrect items reported within 48 hours with photos, the replacement or refund is at no cost to you.